Order Management System Built for Humans

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Built together with developers and customer support teams, Hantera provides tools and solutions to e-commerce challenges.

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At Your Service. Embeddable.

In Customer Service, every second counts.

Hantera for Zendesk Support allows agents to help customers where they are already communicating with them - inside Zendesk Support.

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Zendesk Support App
The Hantera Portal
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Your Portal to Everything.

Speed, flexibility and clarity are essential in Order Management, as no two days are the same.

The Hantera Portal has been crafted with the help of experienced customer support agents. No more hacks, shortcuts and workarounds to complete their tasks and keep customers satisfied.

Discover the Portal
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Developer-First

With an easy and powerful API, Hantera allows custom and standard integrations to seamlessly come together. You can build extensions, and set up conditions and actions in the rule engine to align the system with your business requirements.

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FAQs

  • Does Hantera support managing orders across multiple sales channels?

    Yes, Hantera serves as a central hub to capture orders from various sources, including online stores, physical shops, and marketplaces, simplifying order management and tracking.

    Its flexible API allows for easy integration with both custom and standard solutions, while the rule engine ensures consistent business rules across all channels.

    With these features, Hantera provides a reliable system for handling orders across multiple sales channels.

  • How can Hantera improve the efficiency of the customer service team?

    With Hantera, agents can quickly see order, delivery, invoice, payment details without switching between systems. One-click actions, automated rules, and app installations help resolve issues quickly, while real-time inventory tracking ensures accurate stock information. Additionally, onboarding new agents is much faster and easier with everything centralized, allowing them to assist customers from day one.

    Self-service options allow customers to manage orders, reducing support requests, while automated notifications keep customers informed, minimizing follow-ups.

    Read more about the features, here.

  • Does Hantera support gift cards?

    Yes, Hantera's payment system natively supports gift cards.

  • Can Hantera integrate with any eCommerce platform?

    Yes, Hantera is designed to integrate with any eCommerce platform through its powerful API and standard connectors.

    Whether you're using Shopify, Magento, WooCommerce, Squarespace, Optimizely, Litium, or a custom-built solution, Hantera's flexible architecture allows smooth data synchronization across orders, inventory, and fulfillment processes. Its developer-friendly environment supports custom integrations, ensuring businesses can customize the system to their specific needs.

    Head over to the Developer Portal and read more about the resources.

  • How much does it cost to run Hantera?

    There are 2 pricing plans available: Cloud (best for freelancers, one-person businesses, small to medium enterprises with variable needs) and Enterprise (best for large enterprises with complex and predictable needs).

    The Cloud pricing plan (pay as you go) consists of a monthly fee based on your actual usage, which includes: the base fee (€35 per running environment), processing fee (€1 per 1,000 API requests), and the storage fees.

    The Enterprise pricing plan consists of a tailored monthly fee based on your tier, calculated using your average usage over the past 12 months.

    More details on the costs, here.

  • We're interested in trying Hantera. Do you offer free trials?

    Yes, we offer free trials. Reach out to us at [email protected], and we'll help you get started with setting up Hantera.

  • What makes Hantera developer-friendly?

    Hantera is designed with developers in mind, providing a robust API that simplifies integration with different systems and supports custom solutions.

    Its modular architecture allows developers to create extensions and apps, while the rule engine provides flexibility for creating custom business rules and promotions.

    With tools like the Development Studio, which integrates with VSCode, and extensive documentation, developers have all the resources needed to build efficient and scalable solutions.

    Head over to the Developer Portal and read more about the resources.

  • Does Hantera support pre-orders?

    Yes, Hantera supports pre-orders by allowing reservations on future stock and enables pre-payments by invoicing and charging in advance. Should there be any issues later, any refunds and stock adjustments can be handled either manually or automatically.

  • What sets Hantera apart from other order management systems on the market?

    While most OMS platforms focus on capturing and shipping orders, Hantera goes beyond this, making customer service agents' work more efficient.

Sign Up for a Free Trial

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Is Hantera the solution for you?

Sign up for a demo with Kristoffer Lindvall, the CEO and visionary software engineer behind Hantera.

Sign Up for a Demo
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We're here to answer all your questions.

Send us an email at [email protected] and we'll get back to you as soon as possible.