All Orders, across All Channels, in One Place

Customer service agents deserve better tools. Hantera puts orders, inventory, payments and returns at their fingertips—no more escalations, app-switching, or guesswork.

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What is an Order Management System?

eCommerce platforms sell. ERP systems account. An OMS manages the entire lifecycle of an order.

	eCommerce platforms	ERP systems
Omni-Channel Sales	—	Limited
Embeddable in Customer Support Platforms	—	—
Returns and Claims	—	Limited
Centralized Business Rules	—	—
Complex Stock Reservation Supports standard and complex stock reservations, like: automatically reserving items against incoming stock, calculating or creating backorders when needed, and keeping inventory accurate with real-time stock updates.	—	Limited
Advanced Distribution Supports complex fulfillment scenarios, like: automatically splitting a single order across multiple warehouses or stores, shipping items separately based on availability, and coordinating partial deliveries, so each package arrives on time.	—	Limited
Payments	Limited	Limited
Invoicing	—
Persistent Discount Logic	—	—
Event-Based Rules	—	—
Campaigns and Promotions		Limited
Online Sales		—

One System for Customer Support Teams

Hantera provides the tools to manage and monitor orders across the entire order lifecycle.

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All Orders in One Place

Never again switch systems to track down an order.

Bring every order into one place—across ecommerce platforms, marketplaces, and AI agents—and keep it up to date in real time. Search once, see everything, and handle customer inquiries faster.

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Powerful Search, Simple Workflow

Query, save, share, export.

Track down problematic orders with Hantera's advanced search, filters, and sorting. Save the views you use most, share them with your team, and export results to CSV or Excel format whenever you need.

Efficient Order Management

Reduce support time per case.

Update orders, change shipping method, create or split deliveries across multiple warehouses, and adjust products included in each delivery.

Apply order or item discounts, retry failed payments, and manage claims and returns end-to-end.

Travel Back in Time

Track every change. Restore to any point in time.

Every order change is saved as a checkpoint. When a customer contacts you about an order issue, your team can instantly see what the order looked like at any point in time—what changed and when. No digging through logs or asking around. And if something went wrong with it, agents can restore the order to an earlier state in one click, without losing history. A full audit trail is always preserved.

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Speed Up Setup with Marketplace Apps

You don't have to build everything from scratch.

Our growing marketplace offers ready-made apps for common integrations and features. Shipping providers. Payment gateways. Notification services. Install what you need, configure it, done. And if you build something great? Share it. The same tools we use to build apps are available to you.

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Scale Exponentially Without Adding Complexity

Hantera is built to stay fast as you grow.

Each order runs independently, so Hantera stays fast—no locked records, batch jobs, or long queues. Rules run inside the platform, search pulls complex data in one go, and integrations run in the background so nothing blocks your team. Add stores, channels, and countries as you grow—volume goes up, operations stay simple.

Works Where You Do

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Hantera + Zendesk

Manage orders directly in Zendesk, without leaving your workspace, with Hantera for Zendesk Support. Fully embedded, right where you need it.

Learn more Zendesk and Hantera

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Hantera + Customer First

Manage orders inside Customer First, without leaving your workspace. Fully embedded, for faster support.

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FAQs

Does Hantera support managing orders across multiple sales channels?

Yes, Hantera serves as a central hub to capture orders from various sources, including online stores, physical shops, and marketplaces, simplifying order management and tracking.

Its flexible API allows for easy integration with both custom and standard solutions, while the rule engine ensures consistent business rules across all channels.

With these features, Hantera provides a reliable system for handling orders across multiple sales channels.
How can Hantera improve the efficiency of the customer service team?

With Hantera, agents can quickly see order, delivery, invoice, payment details without switching between systems. One-click actions, automated rules, and app installations help resolve issues quickly, while real-time inventory tracking ensures accurate stock information. Additionally, onboarding new agents is much faster and easier with everything centralized, allowing them to assist customers from day one.

Self-service options allow customers to manage orders, reducing support requests, while automated notifications keep customers informed, minimizing follow-ups.

Read more about the features, here.
Does Hantera support gift cards?

Yes, Hantera's payment system natively supports gift cards.
Can Hantera integrate with any eCommerce platform?

Yes, Hantera is designed to integrate with any eCommerce platform through its powerful API and standard connectors.

Whether you're using Shopify, Magento, WooCommerce, Squarespace, Optimizely, Litium, or a custom-built solution, Hantera's flexible architecture allows smooth data synchronization across orders, inventory, and fulfillment processes. Its developer-friendly environment supports custom integrations, ensuring businesses can customize the system to their specific needs.

Head over to the Developer Portal and read more about the resources.
How much does it cost to run Hantera?

There are 2 pricing plans available: Cloud (best for freelancers, one-person businesses, small to medium enterprises with variable needs) and Enterprise (best for large enterprises with complex and predictable needs).

The Cloud pricing plan (pay as you go) consists of a monthly fee based on your actual usage, which includes: the base fee (€35 per running environment), processing fee (€1 per 1,000 API requests), and the storage fees.

The Enterprise pricing plan consists of a tailored monthly fee based on your tier, calculated using your average usage over the past 12 months.

More details on the costs, here.
We're interested in trying Hantera. Do you offer free trials?

Yes, we offer free trials. Reach out to us at [email protected], and we'll help you get started with setting up Hantera.
What makes Hantera developer-friendly?

Hantera is designed with developers in mind, providing a robust API that simplifies integration with different systems and supports custom solutions.

Its modular architecture allows developers to create extensions and apps, while the rule engine provides flexibility for creating custom business rules and promotions.

With tools like the Development Studio, which integrates with VSCode, and extensive documentation, developers have all the resources needed to build efficient and scalable solutions.

Head over to the Developer Portal and read more about the resources.
Does Hantera support pre-orders?

Yes, Hantera supports pre-orders by allowing reservations on future stock and enables pre-payments by invoicing and charging in advance. Should there be any issues later, any refunds and stock adjustments can be handled either manually or automatically.
What sets Hantera apart from other order management systems on the market?

While most OMS platforms focus on capturing and shipping orders, Hantera goes beyond this, making customer service agents' work more efficient.

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Is Hantera the solution for you?

Get a free demo with Kristoffer Lindvall, the CEO and visionary software engineer behind Hantera.

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We're here to answer all your questions.

Send us an email at [email protected] and we'll get back to you as soon as possible.