In Customer Service, every second counts.
You're dealing with outdated interfaces and implementing temporary solutions that are affecting productivity. Orders pile up and efficiency becomes critical. In this race against time, every action matters.
Discover Hantera
— Built for Your Needs, Always Evolving.
Built together with developers and customer support agents, Hantera addresses the challenges of order management.
Listening and Leading
You made it clear:
Speed, flexibility, and clarity are essential in order management.
We listened.
Every update we roll out is a step forward in efficiency. We fine-tune Hantera to align with your dynamic business requirements.
From Chaos to Order(s)
We've seen the hacks, the shortcuts, the workarounds you've been forced to take.
We've turned them into features.
Custom lists, flexible workspaces and an interface that bends to your workflow.
Because no two days are the same.
Try Before Apply
'Try Before Apply' is all about making decisions with confidence and accuracy. You can experiment with changes to an order, seeing them in real-time. No need to commit right away. Want to see how a discount affects the total? Easy. Curious about simulating an RMA? Done. Close an RMA without the items in hand? Absolutely. No more guesswork or backtracking. Every step is a smart, informed decision.
Automated Refund Calculations
Hantera's Business Rule Engine is a game-changer. It automates refund calculations effortlessly, making it possible to reverse campaigns if needed. Time to unpin the Calculator from your taskbar! No more manual recalculations for deals like '3 for 2' or bundled discounts.
Notes
You can add notes to any section on the order view. These notes are the memory bank of your customer service team, essential for seamless collaboration between agents. It's where past insights meet future foresight.
Export Orders
Filter the orders. Sort the orders. Right-click and Export the list of orders. It's that easy in Hantera.
Multiple Workspaces
The tagging system marks problematic orders in the order list. This makes setting up workspaces for different tasks extremely easy. Need to shift from solving payment issues to managing returns? It's just a click away.
Order Timeline
Unlock the power of the past with the order timeline feature. It's the key to quick problem-solving and precise customer updates, ensuring you're always one step ahead in delivering efficient, top-notch service.
Dynamic Fields
Add as many as you want, anywhere you need them. Indexed and searchable. No more “Let's put the payment reference in the second address line!”.
Tags
Hantera flags problematic orders using a tagging system. Problematic orders will be tagged in the order list, according to your business rules. This simplifies identifying and resolving issues, often before your customers detect them. Additionally, you can define custom tags that you can assign manually.
Multi-Channel
Use Hantera as your main hub to capture orders from everywhere: your online store, your physical shop, or a marketplace. Simplify your order tracking and management by centralizing everything in one place, avoiding the hassle of using multiple systems.
Developer-First
With an easy and powerful API, Hantera allows custom and standard integrations to seamlessly come together. You can build extensions, and set up conditions and actions in the rule engine to align the system with your business requirements.
Access the Developer Portal
Support
Every interaction with our users is an opportunity to improve Hantera. Our support goes beyond fixing issues — it's about understanding the unique challenges and aspirations of each user. We listen, we adapt, and we grow together, fostering a community that constantly redefines order management.
Go to the User Docs
We're calling you to action!
Join our Hantera Discord Server, where your insights shape the future of order management.
Join us on DiscordWhy join us on Discord?
It's where collaboration meets innovation. Here's what's in store for you.
Stay Informed
Get the latest Hantera news and updates firsthand.
Talk to Our Developers
Direct line to the brains behind Hantera. Share feedback, get insights.
Share Experiences
Your stories and challenges can inspire new solutions.
Innovate
Bring your ideas to life and help shape the future of Hantera.
Where Giants Lead, Legends Follow
Powerhouses like RevolutionRace and Didriksons didn't just adopt Hantera — they set a new standard.
We're here to answer all your questions.
Send us an e-mail to [email protected] and we'll get back to you as soon as possible.